Abstract:

Metropolitan Municipalities are assigned as administrative units which serve as local authorities to individuals of where they reside. Municipalities should examine the individual expectations well and serve according to them. The quality of service in accordance with expectations change by the person. A lot of variables alter expectations such as the level of education, financial state and social situation. The subject of this study is how the youth perceive the services provided by Metropolitan Municipalities and what they expect. How well Metropolitan Municipalities can meet the expectations of youth which increased upon the rapid developments in every area throughout the World is measured in the study. It is a fact that the expectations increased both locally and universally and the changing relationship between state/public and the citizen has a positive effect on municipalities. Differences were found among participants on how well they are satisfied with the municipality according to their financial and demographic features. However, we observe that the organization structures of municipalities held back by the Weberian organization remain insufficient to meet the increasing expectations in both their organizations and their perceptions. Therefore, we predict and conclude that Metropolitan Municipalities need more innovative organizational structures and activities.

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