Özet:

In today's postmodern work environments, employees can exhibit different attitudes, quality consciousness, and organizational citizenship behaviors. Also, there may be differences in attitudes, quality awareness, and citizenship behaviors of employees for their work due to both economic and socio-cultural reasons. When the previous studies in the literature are examined, the positive attitudes of employees towards their jobs, quality consciousness, and organizational citizenship behaviors have been investigated in many areas with various variables. Considering the methodological characteristics of the research carried out, the employees with different individual characteristics operating in organizations with different organizational cultures; Attitudes towards their jobs, quality consciousness, and organizational citizenship behaviors were aimed to be built systematically a whole. In the study, it was concluded that these positive attitudes of the employees towards their jobs had a positive and significant effect on organizational citizenship behaviors and quality awareness of the job. It has been observed that the quality consciousness of employees about their jobs has a positive and significant impact on their organizational citizenship behavior. Also, it has been observed that the quality consciousness towards their jobs has a full mediating effect on the impact of the positive attitudes of the employees on their organizational citizenship behaviors.

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