Özet:

The aim of this study is to identify the relationship between the emotional labor behavior and exhaust of healthcare staff and the mediation effect of organizational identification in this relationship. Method - Relational scanning model has been used in the research. The sample of the study is made up of 784 health personnel working in private beds hospitals related to the Department of Health Research Department of the Istanbul Provincial Health Directorate. The SPSS package program has been used for imaging statistics, correlation analysis(s), validity and reliability tests and detection factor analysis. The YEM (AMOS) package program has also been used for verifying factor analysis, path analysis and mediation effect analysis. Results - According to the results of structural equality modeling; the surface behavior, deep behavior and natural behavior dimensions of emotional work appear to have an impact on the reduction in the feeling of personal success, emotional exhaustion and sensitivity of exhaustion. On the organizational identity, it is seen that emotional work is influenced by the profound behavior and natural dimensions of behavior. Organizational identity is also seen to have an impact on the decrease in the feeling of personal success, sensitivity and emotional exhaustion. Since the influence of superficial behavior on organizational identification has not been found, the mediation effect of organizational identification has not been tested as a result of the reduction in the sense of personal success of exhaustion, emotional exhaustion and insensitivity. Under the influence of the reduction in the sense of personal success of profound exhaust of behavior, emotional exhaust and insensitivity, organizational identification plays a role of complete mediation. In the effect of the reduction and insensitivity of the personal sense of extinction of natural behavior, organizational identity plays a partial mediation role, and in the effect of emotional extinction plays a full mediation role. Debate - the importance and value of the work and employees in the health sector should be taken into account. Because, healthcare workers do not only work with physical and mental work. In addition, they also add their feelings as an element of work. Workers who live in identity with their organizations are valuable. Therefore, the process of transforming the emotions and emotions of each health staff into behavior should be taken as much care as possible by the management. In order to be a whole with the organization of health personnel, the management must clearly show their understanding and support to them. Thus, the responses of health staff(s) to the various events and situations encountered in the work environment can be observed directly. The measures can be taken to identify the elements that lead to the life of extinction of health workers and to eliminate the problem at first.

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