Özet:

Abstract In this study, it is aimed to determine the role of organizational cynicism behaviors of hotel employees, the interactions between their intention to leave and their resilience, and the role of resilience in the effect of organizational cynicism behaviors on their intention to leave. The universe of the research is the employees of the 4 and 5 -star hotel business in Muğla Province. Convenience sampling was used as the sampling method, and the data were obtained by applying a questionnaire to 419 people working in 4 and 5 star hotels in Muğla Province. The data of the study were collected with the permission of the ethics committee, taken in the decision number 45 of the 8th meeting of the Scientific Research and Publication Ethics Committee of Muş Alparslan University, dated 30.05.2022, and analyzed through computer programs used in the field of social sciences. As a result of the analyzes, it has been shown that the organizational cynicism behaviors of hotel employees have a positive effect on the intention of quitting and on their psychological strength. In addition, it has been determined that the psychological resilience of hotel employees has a negative effect on their intention to leave. Another finding of the study is that the psychological resilience of hotel management employees has a partial mediation effect on the effect of organizational cynicism behaviors on their intention to leave.

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