Özet:

The social media, which is the product of Web 2.0 technology, has become rapidly used in public institutions and has been seen by the institution as an effective communication tool. In particular, while the institutions enter into an interactive relationship with the participants through the electronic government service, the institution has also aimed to increase the image and prestige in this extent. Since the areas where participants can communicate with the state are the most available websites, the 17 municipalities with active web pages from 28 municipalities connected to the Northern Cyprus Turkish Republic State Ministries and the Ministry of the Interior in this research work have been studied by applying the content analysis method in the context of electronic participation (e-participation). In the framework of the study, the Ministry and municipalities have identified 5 main categories and 30 criteria with the institutional work principles and fields, the categories in the webpage, social media tools, communication channels and other activities that the institution has provided, what information is in the webpage, how much of this information is stored in the e-party context, has been investigated and observed. According to the results of the study, it has been found that the municipalities offer more services than the ministries and are more effective in terms of e-participation. In particular, in the press archive and electronic services, it has been found that municipalities offer more active services than ministries. Many of the ministries have also found that the web pages are used in a single template and that many elements are missing in this template. At the end of the study, these shortcomings were solved and recommendations were made for the design of more effective websites.