Özet:

The production system is based on the philosophy of elimination of waste in the system, focusing on the concept of value and seeking to the most effective method of production. The scope of the production of yellow has not only been limited to the manufacturing sector, it has also been used intensely today by the service sector in order to improve the performance. Diagnosis, treatment or other services in hospitals should be performed as soon as possible and the results should be communicated to the patients in the most accurate manner. But, as in other sectors, there are delays due to activities that don’t add value in the health sector, the patient’s waiting time is prolonged and dissatisfaction occurs. The aim of this study is to provide recommendations that can reduce patient waiting times using the value flow maping technique, which is a single production tool in the internal unit of a state hospital. Data from the relevant units of the hospital is collected and the current situation map is created, the activities that add value and do not add value are determined, the activities that do not add value are organized and eliminated and the future situation map is drawn. As a result of improvements in blood secretion, blood reception unit and X-ray unit, the patient’s waiting periods were 23.4 percent, while the periods they spent within the system were 19.6 percent improved.

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