Özet:

The aim of this study is to introduce a evaluation model developed to evaluate my overall quality management (TKY) applications in higher education. The model is created according to the thought that sees TKY as a system approach. Also in the model development phase, the program evaluation models have been studied and used the management-oriented CIPP (Context, Input, Process, Product) model with a similar approach. The concepts and principles used in the underdimensions of the model are created in accordance with ISO 9000 standards and TKY principles. The model predicts the assessment of the three subsystems, which are the financial dimensions of the system. These are “social system”, “technical system” and “management systems”. The dimensions, the environment, the products and services, the methods, the human element, the organization’s attachment and the understanding of the TKY of the organization must be assessed in the social system stage. The technical system includes the size of training and programs. It examines the issues related to the program in three subtitles: the program input, the conversion process and the program output. The management system requires the study of the organization’s attachment, mission, vision objectives and administrative structure. This model can be used for program evaluation and program development purposes for higher education institutions that apply ISO 9000 standards and/or TKY Principles in education and management systems.