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Toplam Kalite Yönetimi günümüzde her sektörde önemli olan bir kalite felsefe yaklaşımı ve yönetim anlayışıdır. Toplam Kalite Yönetiminin uygulanması için gerekli olan kritik başarı faktörleri sektör ve alana göre değişiklik gösterse de önemleri uygulamanın başarılı olması için her zaman yüksektir. Yükseköğretim sektöründe artan rekabet ile kalite anlayışı önemli hale gelmiştir. Çalışmada Fakülte ve Enstitü bazında uzman karar vericiler tarafından Bulanık DEMATEL ile toplam kalite yönetimi uygulamasının başarılı olabilmesi için önemli olan kritik başarı faktörleri değerlendirilmiş ve her bir faktör için önem derecesi elde edilmiştir. Analizler ile yöneticilerin hangi faktörlere odaklanması gerektiğine dair sonuçlar elde edilmiş ve sonuçlar tartışılmıştır.
Total Quality Management is a quality philosophy approach and management understanding that is important in every industry today. The critical success factors necessary for the implementation of the overall Quality Management vary according to industry and area, but their importance is always high for the implementation to be successful. Increasing competition in the higher education sector has become important for quality understanding. In the study, critical success factors that are important for the successful implementation of the overall quality management with Bully DEMATEL were evaluated by faculties and institute-based expert decision makers and the degree of importance for each factor was obtained. Analysis and results were obtained on which factors managers should focus and the results were discussed.
Total Quality Management is a quality philosophy and management approach that is important in every sector today. Critical success factors required for implementation of Total Quality Management vary by sector and area, but their importance is always high for the application to be successful. With the increasing competition in the higher education sector, quality concept has become important. Critical success factors which are important for the successful implementation of Total Quality Management were evaluated by the expert decision makers on the basis of Faculty and Institute using Fuzzy DEMATEL in the study and importance level for each factor was obtained. With the analyzes, the results of which factors managers should focus on are obtained and the results are discussed.
Field : Sosyal, Beşeri ve İdari Bilimler
Journal Type : Ulusal
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