Özet:

The concept of the organization's climate in the private health sector and its effects on the quality of the service have been discussed in this study. With increasing competition, the production of quality and quality products/services in all sectors has become increasingly important, the satisfaction of customer needs and expectations and the discovery of unresolved customer needs have come to the forefront to ensure competitive superiority. With the beginning of the intensive provision of health services together with public organizations in the private sector, the understanding of quality service in health and the concepts of customer (patient) satisfaction have gained importance. Organizations that want to improve the quality of the service should first focus on the human factor they have. The satisfaction obtained from the service provided in the service sector, including the health sector, and the quality of the service perceived, depends on the satisfaction and motivation of those who provide this service for their work. In the health sector where the error tolerance is very low, the risk of infection and intense work-related stress conditions are increasing to employees. The data were collected by the survey method of 181 medical staff in the private health institutions located in Istanbul. The analysis of the data was done through the IBM SPSS 16.0 program, and the result was that the organizational climate dimensions had a different impact on the quality of service. The organization’s climate dimensions have shown that the coherence and cohesion of employees and the organizational ethics have statistically significant effects on the service quality dimensions. Nevertheless, the organization climate’s administrative support, the ability and consistency of the management and the size of the workload have not been determined the impact on the quality of service.

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