Özet:

Crises sometimes cause complications in organizations and sometimes damage to the organization is considered an opportunity for organizations and benefit the organization. While it is difficult to predict the source of crises and when they will occur, can take advantage of a number of crises scenarios and crises plans to get the crises signals and get rid of them with the least damage when the crises occur and even turn the crises into a chance. The aim of this study is to identify the crisis in the Covid-19 epidemic, the factors that cause the crisis and the process of crisis management of managers. Qualitative research methods have been collected by the local interview technique and the data obtained as a result of conversations with 6 general directors and 4 assistant general directors have been subjected to content analysis and visual analysis. The study found that managers had important information about the crisis, but half of were able to effectively manage the crisis management process.

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