Abstract:

Purpose - The purpose of this study is to identify the impact of psychological capital on emotional work. By evaluating the impact of psychological capital on emotional work, it is a study that discusses the vacancies that change creates on the employee’s personality, a study that aims to question the question where the work life goes. Method - A survey form consisting of three sections as a data collection tool was used in the study in which the field research technique was used. The universe of the work is formed by the corporate sales team of the company, which is an electronic trade and advertising platform operating in the service sector in Turkey. Examples of the study are determined by a sample method. For the 180 current survey, the explanatory factor analysis, after the determination of the subdimensions of the variables concerned, was performed with regression analysis to determine the effect between them. The findings - according to the findings obtained; the psychological capital is explained in five dimensions (compatibility, hope, activity, self-sufficiency and psychological resilience), while the emotional work is explained in three dimensions (natural emotions, performing surface roles, playing deep roles). It has also been shown that psychological capital has an influence on emotional work on the basis of elements. It is found that employees with high self-sufficiency, hope and level of efficiency have high natural emotions, and optimistic employees have low role behavior, and superficial role behavior are high. Discussions - Emotional work is driven to a point more independent of psychological capital. Increasing unemployment rates, worries about employment, instead of employment insurance, move employees to a point where they are forced to take care of themselves. The emotional work is increasingly striking. Therefore, in order to be employable, they need to further strengthen the emotional working aspects of the labour force. In a work life in which employees who have to control their emotions are involved, concepts such as work satisfaction, efficiency should be questioned again. In this perspective, the discussion of the subject in the subsequent studies will add a wealth to literature.