Abstract:

The purpose of this study is to examine the relationship between the cultural intelligence levels and emotional labor behaviors of the employees working in five-star hotels in the Bodrum district of Muğla. For this purpose, data were collected from 186 hotel employees using online survey technique. Two scales were used in the data collection form. “Emotional Labor Scale” was developed by Diefendorff et al. (2005) and adapted into Turkish by Basım and Begenirbaş (2012). “Cultural Intelligence Scale” was created by Ang et al. (2007) and adapted into Turkish by İlhan and Çetin (2014). In the light of the data obtained from the participants, a simple regression analysis was conducted to determine the effect level of cultural intelligence on the three dimensions of emotional labor: surface acting, deep acting and expression of naturally felt emotions. The results of the analysis show that cultural intelligence has a positive and significant effect on surface acting, deep acting and expression of naturally emotions.

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