Abstract:

At the begining of the twentieth century, the rapid manners of production and consumption developments and changing enhanced competition in the fuel oil sector as well as in all sectors. In the fuel sectors to counter competition, retraining customers and creating a loyal customers are, among the important issues. The loyal customers of fuel oil companies are not only ensure warranty sales but also describe the cost. The study tried to determine the factors affecting brand loyalty in the fuel sector. The research had carried out through face-to-face survey, who got service consumers at gas stations in the central district Erzurum. Following the research, the brand image, brand reputation, brand liking, brand satisfaction, position of the gas station effective to built up the trust and loyalty, were determined.

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