Abstract:

Communication is a necessity for the regular functioning of organizational activities and consists of the sum of formal communication as well as informal communication forms. The successful establishment of communication in organizations affects many positive organizational behaviors positively. Organizational trust is one of them. Trust is an emotion associated with believing, loving and connecting. Thanks to organizational communication, the employee, who feels positive towards his institution, has confidence in his institution as a result. This study examines the effect of organizational communication climate on employees' trust in their institutions. The sample of the research consists of 331 administrative personnel working at Ondokuz Mayıs University. In the study, Organizational Communication Scale developed by Eryılmaz Ballı and Tulunay Ateş (2021), Organizational Trust Scale developed by Çalışkan (2021) and sub-dimension of Trust in the Institution were used. The data collected by the survey method were analyzed with frequency tables, factor analyses, reliability and normality tests, correlation analysis and regression analyses for testing research hypotheses. As a result of the analysis, it has been found that the organizational communication climate perceptions of the administrative staff have a positive and significant effect on the level of trust in the institution. In the comparison of organizational communication climate and demographic variables there were significant differences between the variables of gender, age, education level and professional seniority (p<0.05). In the comparison of the trust in the institution and the demographic variables; significant differences were found among the variables of age, education level and professional seniority (p<0.05).

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