Abstract:

Today passenger bus transport has come to a new age where passengers are preferring online platforms for bus ticket booking. After, covid 19 pandemic trend toward online bus ticket booking has increased drastically. This paper reviews literature available on bus ticket booking and the changing scenario towards people moving more towards the online bus booking platforms or websites. Researcher explains that the factors like age, gender and occupation are influencer factors for showcasing increasing trend towards online bus booking frequency. Bus ticket booking has witnessed an impressive growth towards online bus booking in the 20th century and post the pandemic the trend of online booking is upward moving too. Customers nowadays would not visit an operator shop or even an agent but directly search their requirement on an online platform for deciding which time, which service to choose from as options are many on the online portals. Gone are the days of making phone calls or travelling across the city to book a ticket. Also there were days where there used to be no seats available and passengers used to travel standing for an overnight journey. Now as almost all operators use an online medium for communication to get their seats across to the customer the available inventory of seats can be easily viewed and booking can be carried out most efficiently.

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