Abstract:

Due to the fact that compulsory citizenship behavior is a relatively understudied issue, research in the literature has tended to concentrate on organizational citizenship behavior rather than compulsory citizenship behavior. There are numerous negative consequences for both employees and organizations when organizational citizenship activities that are anticipated to have a favorable influence on the performance of the company are changed into compulsory organizational citizenship behaviors under the pressure of employers or management to achieve organizational success. Management and societal pressure to complete work that is beyond the scope of their job obligations are applied to a large number of workers on a consistent basis. Many organizations with great resources and power impose mandatory responsibilities on the employee's work process, causing them to feel more psychological pressure by forcing overtime and sacrifices. This study is one of the first to simultaneously assess the relationship between compulsory citizenship, burnout, and pro-social motivation. Data was collected via the internet from 432 participants working in the textile industry using an easy sampling method. Correlation, regression, and moderation impact analysis were performed to test hypotheses. Compulsory citizenship behavior has a positive effect on burnout, and it has been found that prosocial motivation regulates compulsory citizenship behavior by reducing its positive effect on burnout.

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