Abstract:

The purpose of the research is to identify the sources of the intention to leave the job depending on the hotel categories and the employer groups and, in light of the findings obtained, to propose effective human resources management strategies for different needs. The research was carried out in light of the data collected from the employers (n1=707), managers (n2=137) and HR departments of 38 city hotels in Istanbul. The findings showed that there are significant differences in the intention of leaving the job depending on the hotel categories and the employer groups. In this context, it is recommended to develop training and mentoring activities to meet the development needs of trained employers and to provide timely, open and accurate communication for managers to strengthen their trust in the employer. The intention of employers and managers to leave the workplace was seen to be lower than other hotels in three-star hotels, and for other hotels it was recommended employee self-sufficiency enhancing HR practices. Recommendations have been evaluated in the framework of high-performance human resources applications. The findings of the research have supported the contextual approach in the field of management and contributed to the accumulation of theoretical knowledge.