Abstract:

In this research, it is aimed to determine the impact of the organizational trust of the hotel employees within the all-inclusive hostel system on their perceived self-efficacy. The sample group of the research consists of employees working in three 5-star hotels located in the Alanya province of Antalya. As a data collection tool for the practice, the questionnaire consisting of organizational trust and self-efficacy scales has been used and as a descriptive analysis, frequency analysis, arithmetic mean, standard deviation analyses had been applied in the analysis of the data obtained. In the study, ‘Confirmatory Factor Analysis’ (CFA) and reliability analyses has been used for the construct validity and structural reliability of the scale. Structural Equation Model (SEM) has been applied thereafter in order to test the hypotheses in the suggested research model. In the research findings, it has been determined that “trust in organization”, “trust in managers” and “trust in co-workers”, which are the dimensions of the organizational trust in the hotel enterprises operating with an all-inclusive service system, has no impact on the “self-efficacy” perception.

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