Abstract:

Purpose - Flexible work arrangements (FWAs) have gained popularity among organizations and researchers because of their connection to positive employee and work outcomes. This quasi-experiment investigated the effects of FWAs on work-life balance, work-family conflict and job satisfaction. It also examined work-life balance as a mediator and work social support as a moderator. Methodology - In a post-test design only quasi-experimental study, 110 employees from a utility company in the United States were assigned to work in one of three experimental conditions (ROWE, telecommuting or control) for 3 months. Findings- The ROWE group had higher work-life balance compared to other groups. Work-life balance was a mediator. Work social support was a moderator such that ROWE did not lead to a greater job satisfaction compared to telecommuting, except when employees who had low work social support. Conclusion- These findings provide additional insights about how FWAs can benefit employees and organizations.

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