Abstract:

This study is a review of the conceptional and empirical literature related to the organizational citizenship behavior in tourism businesses. As a result of the analysis of the related literature, OCB was observed to emerge on voluntary basis. As a result of the applied studies and changing circumstances, OCB was defined as behaviors that support the social and psychological domains that will ensure the realization of task performance. In addition to this, it was determined that a number of dimensions were developed to define OCB. Although there is not a consensus over the dimensioning studies in literature, organizational citizenship behaviors that are classified in two main groups: organizational and personal. Based on the labor intense characteristics of tourism businesses, the customer dimension was also added to these dimensions and the validity of this dimension was also investigated. It was revealed that there are studies on OCB in hotels, travel agencies and catering businesses within the context of tourism businesses and the relationships among leader-member interactions, organizational loyalty, perceived organizational support, psychological reinforcement, job satisfaction and performance are thoroughly analyzed

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