Abstract:

In terms of hospitals to be preferred again by the patients is quite crucial. The re-preference of the same hospital is related to the quality of the service offered as well as its various features such as the socio-demographic characteristics of the patient. In this study, the satisfaction factors such as “physician”, “physical facility”, “catering” and “other employees” factors which are thought to be effective on the re-preference of the hospital are aimed to be explained by the probit regression analysis according to residential status. The sample of the study consists of 397 inpatients in Kırıkkale University Medical Faculty Hospital. Patients are determined by stratified random sampling method. In the general model estimated by the probit regression analysis, the satisfaction attained related to the "doctor" factor is found to be statistically significant while the satisfaction due to the factors of "catering", "other employees" and " physical facility" is found to be statistically insignificant. However, when the univariate model is established with these factors, it is found that all the factors except catering in the probit models are significant. As a result of this study, it is determined that inpatients tend to re-prefer the hospital as the satisfaction of the "doctor" factor increases. Also according to the residential status, it is determined that the patients residing in the city center would re-prefer the hospital with a higher probability compared to the patients residing elsewhere. 

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