Abstract:

Objective: The objective of this study is to calculate the turnover rate of labour contract nurses and to examine the relationship between turnover rate and service quality of nurses by applying Nursing Care Satisfaction Scale to the patients in order to make comparisons about rates of employee turnover between hospitals. Methods: For the study, 360 questionnaire forms were completed by patients and 13 forms were excluded from the analysis because of missing and incomplete data. Patient Information Form and Nursing Care Satisfaction Scale were used for data collection. Descriptive statistics such as percentages methods and One way ANOVAs test were used for evaluation of the data. Evidence: The demographic characteristics of the patients participating in the study are as follows: 51,53 % female, 48,47 % male, 35,07 % belong to 19-39 age group, 28,99 % are 60 and above, 68,41 % married, 16,52 % single, 13,04 % widowed and 2,03 % divorced. While 89,2 % of the patients have social security, 10, 98 % lack social security. When the educational status of the research group is taken into consideration, 13,40 % are literate, 35,51 % are primary school graduates, 16,51 % are secondary school graduates, 22,12 % are high school graduates and 12,46 % are university graduates. The occupational status of the patients is that 17,2 % retired, 12,46 % self-employed, 10,96 % workers and 59,38 % belong to other professions. The income level of the group is that 41,84 % low income, 49,55 % middle income and 8,61 % high income. 62,83 % of the group have hospital accommodation before, 37,17 % has entered hospital for the first time. 41,82 % of the patients have chronic illness, 58,18 % do not have. 76,97 % of the patients have companion, 23,03 % do not have. 80,08 % of the companions stay permanently, whereas 19,92 % stay for limited time. Result: As a result of the study, the nursing care satisfaction rates are found close to each other in institutions with both high and low turnover rates, whereas nursing care satisfaction rate is lower in institutions with middle turnover rate. This situation shows that in terms of nursing care quality, institutions cope with turnover rate by different methods.

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