Abstract:

The aim of this study is to determine the mediating role of critical thinking in the effect of job satisfaction and job performance on the intention to leave the job in banking and finance sector employees. 1,267 people working in banking and finance sector participated in the research. The study is a cross-sectional research based on a questionnaire. Critical Thinking Scale, Job Performance Scale, Minnesota Job Satisfaction Questionnaire and Intention to Leave Scales was used in the questionnaire together with demographic questions. In the survey, Google forms which were sent to the participants with e-mail was used. The data gathering process took approximately 9 months and was completed on 15.05.2021. From the Google forms 1,316 surveys were gathered with one application accepted from each IP address. Questionnaires including outliers were eliminated and a total of 1,267 questionnaire results was used. Significant results were obtained in the study. According to the results of the research, it has been observed that white-collar employees working in banking and finance sector are far from being objective when asked to evaluate their job performances themselves. In addition, it has been concluded that job satisfaction is effective on the intention to leave the job. Besides, it has been determined that critical thinking has a mediating role in the effect of job satisfaction on the intention to leave the job.

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