Abstract:

112 emergency healthcare workers played a critical role in the provision of healthcare services during the pandemic process in Türkiye. This study aimed to examine the relationship between burnout level and job satisfaction of employees in 112 emergency health services during the pandemic. 112 emergency healthcare workers working in Elazığ were determined as a sample. Research data was obtained using the Socio-Demographic Information Form, which includes the descriptive characteristics of 112 employees, Minnesota Job Satisfaction Scale and Maslach Burnout Scale. SPSS 24.0 program was used for statistical analysis of the data obtained. As a result of the study, it was determined that the burnout level of Elazığ 112 emergency healthcare workers was high, and it was determined that the burnout level of employees who were single, older and had more years of service was higher. It has been concluded that increasing income has a reducing effect on the level of burnout, and that the burnout level of emergency medical technicians and doctors with undergraduate and graduate education is higher. It has been determined that the increase in the number of monthly shifts is a factor that negatively affects the burnout level, and the burnout level of 112 emergency healthcare workers caught with COVID- 19 is high. However, the job satisfaction level of healthcare workers is high. As a result, it is thought that ensuring effective communication between management and employees and creating motivational opportunities for employees will reduce the level of burnout and increase job satisfaction.