Abstract:

Employee’s high emotional intelligence level reveals many positive results in the workplace. People with high emotional intelligence work in solidarity and harmony with their colleagues. In the case of burnout, the performance of employees is affected in a negative way which may lead to material and spiritual losses. For this reason, identification of the factors affecting burnout is important. The aim of this study is to investigate the effects of the sub-dimensions of emotional intelligence of employees on sub-dimensions of burnout in the public sector. In this study, for the employees working in a long-established public institution located in Ankara, the differences of emotional intelligence and burnout levels related to gender and occupational characteristics and the impact of emotional intelligence on burnout are investigated. A survey was conducted with 343 employees working for the Institution. According to the findings of the research, there exists no significant difference of emotional intelligence level of public employees in terms of gender; whereas there exists a significant difference between employees’ levels of emotional intelligence according to the employees’ professions. In addition, it is determined that the optimism/mood regulation and utilization of emotions, sub-dimensions of emotional intelligence, has a significant positive effect on the feeling of personal accomplishment, one of the sub-dimensions of burnout.

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