Abstract:

The purpose of the study is to determine the impact of the power resources employed by managers on the organizational silence behavior of employees. The sample of the study consists of 430 employees working in a service enterprise in Istanbul. The technique of sampling was easily used in the selection of the research sample. Quantum techniques have been used in the research. The study applied factor analysis, reliability analysis, identifying statistics, correlation analysis and regression analysis with the SPSS 22 package program. The research finds that the compulsory power source used by managers increases the level of silence in employees. Furthermore, the use of legal and rewarding power resources reduces the silence of the workers. Research was carried out in the service sector and participants were easily selected with the sampling technique. The silent behavior of employees in the service sector may differ from the other sectors. Also, the easy sampling technique does not give all participants in the sampling equal opportunities to participate in the work. The work reflects only the employee’s viewpoint. The measurement tool used in the study is based on the formal power as power sources. The research has limits due to the reasons. When the Turkish area was studied, it was found that there was no research in the service sector that measured the impact of power resources on the silence of employees. This study is different from similar studies in this regard.

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