Abstract:

Psychological strengthening is a concept that comes from four dimensions, meaning, ability, autonomy and influence, and is based on the philosophy of employing employees. The meaning is the value that the individual puts into his own business; the ability can be explained as the belief that the individual is in his ability to do that business; the autonomy that the individual can behave autonomously in his work, the ability to choose the methods and techniques he will use; the effect can be explained as the feeling that the individual affects the overall result of his work and that his existence gives an importance to the business where he is. The components of the introduced national cultural values are basically gathered in four subdimensions: individuality-community, power distance, avoidance of uncertainty, and erility-difference. The purpose of this study is to explore the relationship between the perceptions of psychological strengthening of the employees of the bank call center in the province of Istanbul and the adopted national cultural values. For this purpose, 359 employees from three public banks were surveyed and data collected. The data, frequency, correlation, Kruskal Wallis and cross table analyses have been subjected. According to the findings obtained, the level of skill increased, the reduction in the power distance intervals of employees, the increase in the levels of avoidance of uncertainty, the tendency to the understanding of community. As the autonomy level increases, employees tend to increase the tendency of socialism; as the level of influence increases, the tendency to avoid uncertainty decreases, the increase in power distances; the increase in their abilities and the tendency to adopt a more socialist culture.

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