Abstract:

Yachts may not anchor in marinas during peak periods and cannot reach the service they need. For yacht owners, this increases the costs of the journey and causes the yachts to lose value due to the lack of timely services such as wintering, repair and maintenance. In order to facilitate access to the service and decrease the waiting time, the first thing to do is to increase the mooring capacity of the marines which requires large investment planning. The aim of this study is to analyze the traffic of the Bodrum Marina of Mugla Metropolitan Municipality, which is experiencing congestion, and to determine the optimal mooring capacity. In order to determine the operational and managerial measures necessary to overcome the service gap that has been developed due to the congestion, the data provided from Bodrum Marina were analyzed using queuing theory approach. The application of the queuing theory approach to reduce the cost of waiting time to the least possible amount has made it clear whether the number of mooring points in the marina is sufficient. According to the results, recommendations have been made to the marina managers about the precautions they should take regarding the mooring capacities.