Abstract:

Hotel classification system is the easiest but also the most difficult way to show the standard of each hotel facility. According to the fact that most countries all over the world have their own systems with their own requirements to rate the hotels, potential guests may be confused choosing the same standards –in their opinion – in different countries and facing surprising realities. Hoteliers who want to invite and cooperate with international guests not only once have to do much more than the national law demands to meet guests’ expectations and to be competitive. Poland also has its own national hotel classification system which has been compared to the system created by Hotelstars Union which is binding in most countries in Europe. This comparison gave the picture of the situation in Poland and the situation in most European countries, shew the similarities but what is more important shew the differences. It is a good point to draw conclusions.

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