Abstract:

SABIM line with the Ministry of Health from 2004-2009, and most of which subject to a comparative analysis of patient complaints, province, branch of complaints about the determination. In this research uses of Qualitative data analysis method. Line with permission from the Ministries of Health in this context, between 2004-2009 years, a total of 36,640 complaints investigated Sabim conclusions. Examined to complaints over the years, most complaints 29.5% (10,229) in 2009, 8% (2777) is built in 2007. Over the years, most complaints with 10.3% in November and 6.5% in February was little to complain about. 5 During year, the very month day (3.7%), and at least 31 of the month Day (2.1%). Complaints 43.5% misapplication, 16.7% reported (in particular regarding the prohibition of non-reported), 10.2% of ill-treatment, 5.4% of non-compliance with working hours, 4.8% in unfavorable conditions of production and sale of food, 2.7% of dereliction of duty, topics.

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