Abstract:

Organizational managers, aware of the role the work management plays in terms of the effectiveness and development of the organization, are committed to creating positive conflict environments in their organizations, in order to diagnose and effectively manage the problems that cause conflict. One of the effective ways to create positive conflict environments where problems can be expressed easily, where solutions can be found to the benefit of individuals and organizations, and where joint decisions can be made, is the formation of units in organizations called the “section officer”. In particular, in organizations with democratic and flexible structural characteristics such as educational institutions, the complaint officer mechanism has very beneficial results.