Abstract:

The aim of this study is to determine the satisfaction levels of the students getting educated about sports at the higher education level regarding their faculties within the scope of total quality management. The sample was selected from the students of Physical Education and Sports Teaching, Sports Management, Coaching Education and Recreation Departments of Eskişehir Technical University by using simple random sampling methodology. A screening model was used within the scope of the study, which included a total of n=150 students, of which n=51 (34%) were female and n=99 (66%) were male. In the study where data was collected using the survey technique, Student Satisfaction Questionnaire prepared by the Education Research and Development Department of the Turkish Ministry of National Education was used after being adapted to the higher education institutions. The data obtained through the questionnaire were transferred to a computer and analysed with SPSS 20.0 package program. Percentage/frequency analysis technique was used for data analysis. According to the results of the research, it was determined that the students could benefit from the sports hall and university facilities at a sufficient level and they could easily meet the instructors when they needed. At the same time, the students stated that efforts were made to solve the problems they conveyed to their instructors and that the instructors were reliable people. In addition, it was determined that their opinions were not taken when making decisions about the students in the faculty. As a result of the research, it was determined that the three topics that the students of the sports sciences faculty were most satisfied with in the faculties they studied in the context of total quality management were education and training activities, accessibility and communication and security, respectively. In addition, the lowest level of satisfaction of students within the scope of total quality management is participation in decisions and student affairs. Additionally, the satisfaction levels of sports science students in the context of total quality management were found to be at a moderate level.

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