Özet:

The constant and eternal need for health in human life ensures the continuity of work and development for health. The improvement of people’s living conditions in social life has increased expectations in the health sector as well as in many sectors. This has made it possible for the quality perception of the provided health services to change and the concept of quality in healthcare enterprises to find a broad place in literature. Also, in today’s economies, quality has begun to be seen as a requirement, and the share of quality costs in enterprises has increased. The increase in quality importance and quality costs has created new work areas and has been the subject of many studies. In this study, according to the reasons mentioned above, the five-year quality costs of the Ataturk University Research Hospital were studied. The results obtained using the PAF (Prevention-Appraisal-Failure) model, which is quite broad in literature to analyze quality costs, are also expressed in graphs. According to the study, the prevention and measurement and evaluation costs of the Ataturk University Research Hospital are high in the total quality costs; if the costs of failure, the costs of prevention and measurement and evaluation are low, due to the high outcome of the costs.

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