Özet:

The banking sector India demands more highly dedicated employees to manage credit risk management in order to control rapid increase in Non-performing Assets (NPA). The Indian Banking industry spreads across its services to various geographical locations around the country, in order to meet the funding requirements of the various kinds of people in the society. The purpose of this research paper is to explore the role of organizational learning in employee engagement and the mediating role of e-learning resources quality in banks in Chennai city. The survey was conducted among the executives who have minimum of two years’ experience in the present organization and works in selected branches of the selected banks in Chennai city. The sample size of the research is 250. The data collected were analyzed through IBM SPSS 23.0 and IBM AMOS 23.0. The confirmatory factor analysis and structural equation modeling with mediation analysis was used to analyze the primary data. The findings of the research evident that organizational learning positively impact on employee engagement and the quality of e-learning resources has positive partial mediation on boosting the impact of organizational learning on employee engagement in selected banks of Chennai city.

Anahtar Kelimeler: