Özet:

This study aims to examine the effect of crisis management approaches with the illusion of control and optimism bias of educational administrators. The illusion of control is that people tend to overestimate their capacity to control events. Optimism bias is a cognitive bias that causes a person to believe that they are less likely to experience a negative event. The high level of human relationships along with with pupils density, parents, teachers and administrators; As an open system, educational institutions are places where crises and traumatic events are quitely likely to happen. For this reason, educational administrators should not be caught in the illusion of control and optimism bias. Otherwise, educational institutions may be caught unprepared for crises. The absence of any research on this subject in our country makes this study important. This qualitative study was carried out online with a semi-structured interview form with 24 educators who are currently working as education administrators and had management experience in the past. The answers obtained were systematically analyzed with descriptive analysis and content analysis methods. The results revelead that twenty educational administrators participating in this study experienced the illusion of control and three were experienced the optimism bias. It is seen that managers give different answers on crisis and crisis management issues and they do not have full knowledge of the field. The fact that managers are theoretically and practically equipped in crisis management will make educational institutions safer against possible crisis environments. In order to achieve this, it would be beneficial for the Ministry of National Education and provincial national education directorates to provide training to managers by experts in their fields.

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