Özet:

The purpose of study is to analyse the efficiencies of 23 services in Muş State hospital for 2014-2019 years. In the study, the analysis of non-parametric Data Envelopment Analysis (DEA) was performed. Then, the efficiency of the services was measured with window analyses consisting of four windows covering three years each for the relevant years. After that, efficiency changes of the services by years and Malmquist Index Total Factor Productivities were calculated. According to the CCR and BCC method of DEA calculations respectively, 8 and 12 services in 2014; 8 and 13 services in 2015; 7 and 13 services in 2016; 8 and 14 services in 2017; 7 and 12 services in 2018; 4 and 14 services in 2019 were efficient. It was concluded that most of the services of Muş State Hospital were more efficient in the last three years compared to the other years. In addition to this, there is a need for regulation regarding the number of staff and the distribution of bed capacities to make inefficient services efficient.

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