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Günümüzde istihdam yaratıcı sektörlerin başında gelen hizmetler sektörü içinde turizm işletmeleri en önemli yeri oluşturmaktadır. Dünyanın her alanda yaşadığı makineleşme ve dijitalleşme üretimde emek faktörünün nicel olarak azalmasına sebep olmuştur. Ancak turizm işletmeleri belirli ölçüde bu otomasyondan etkilenmiş olsada, hala insan faktörünün hizmet üretiminde en önemli unsur olduğu işletmelerdir. Müşteri memnuniyeti ve sadakatinin çalışan performansıyla doğrudan ilişki içinde olduğu turizm işletmelerinde insan kaynağı planlaması bu işletmelerin verimliliği için hayati önem taşımaktadır. İnsan kaynakları yönetiminin temelini oluşturan insan kaynakları planlaması, bütün bir insan kaynakları yönetim sürecinin başlangıcını da oluşturmaktadır. Bu yüzden planlamanın hatasız yapılması bütün bir sürecin sağlıklı işlemesini de sağlayacaktır. Bu çalışma turizm işletmelerinde insan kaynakları planlaması, insan kaynakları birimlerinin rolü ve planlamada ortaya çıkan hatalar ve bu hatalara çözüm önerileri getrimek amacıyla gerçekleştirilmiştir. Çalışmada, ulaşılan kaynaklar doküman incelemesi yöntemiyle taranmıştır. Ayrıca araştırmacıların sektördeki bireysel deneyim ve gözlemleri sonucu elde ettikleri sonuçlar literatürden elde edilen veriler ile birleştirilerek turizm işletmelerinde insan kaynakları planlaması ile ilgili ortaya çıkan sorunlar belirlenmeye çalışılmış ve bu sorunlara bazı çözüm önerileri getirilmiştir.
Today, employment is the main source of services in the creative sectors, creating an important place in tourism enterprises. Machinery and digitalization in all areas of the world has caused a quantitative decrease in labour factor in production. But while tourism enterprises are affected to a certain extent by this automation, they are still enterprises where the human factor is an important element in the production of services. In tourism enterprises where customer satisfaction and loyalty are directly related to the performance of employees, human resource planning is vital for the efficiency of these enterprises. Human resource planning, which is the foundation of human resource management, is also the beginning of a whole human resource management process. Therefore, making the plan without mistakes will also ensure that the whole process is healthy. This study was carried out with the aim of human resource planning in tourism enterprises, the role of human resource units and the errors arising in planning and the suggestions for solutions to these errors. In the study, the sources obtained were scanned by the method of document examination. Furthermore, the findings that the researchers obtained from the individual experience and observations in the sector were combined with the data obtained from literature to identify the problems arising from human resource planning in tourism enterprises and some solutions proposed to these problems.
Today, tourism enterprises constitute the most important place in the services sector, which is one of the leading sectors of employment creation. The mechanization and digitization in the world has led to a quantitative decrease in every field of labor factor in production. Although tourism enterprises are affected by this automation at a certain level, still the most important factor in production is human factor. Human resource planning in tourism establishments, where customer satisfaction and loyalty are directly related to employee performance, is vital for the efficiency of these enterprises. Human resources planning, which forms the basis of human resources management, constitutes the beginning of an entire human resources management process. Therefore, the planning of the whole process will ensure a healthy process. This study was carried out for the purpose of human resources planning in tourism enterprises, the role of human resources units and issues in planning and solutions to these issues. In the study, the sources were investigated by document analysis method. In addition, the results obtained from the individual experience and observations of the researchers in the sector are combined with the data obtained from the literature and the problems arising in the human resources planning in tourism enterprises have been tried to be determined and some solutions to these problems have been offered.
Field : Sosyal, Beşeri ve İdari Bilimler
Journal Type : Uluslararası
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