Abstract:

Providing a good health service in a country is an indicator of the development of that country. Health services directly affect the psychology and life standards of individuals. Family Health Centers are the first place where individuals apply with different problems, where they are diagnosed, treated and rehabilitated. The aim of this study; To Evaluate Service Quality Perception of Patients Applying to Primary Health Care Institutions. In the first part of the study, Socio-Demographical questions, in the second part, the patients' Expectation questions from Family Health Centers and Performance questions measuring the service perception received from Family Health Centers were included. In addition, there are survey questions about whether patients prefer the same Family Health Center in the future if needed. With the questions, Family Health Centers were evaluated in five dimensions: Physical Characteristics, Reliability, Enthusiasm, Confidence, Empathy. According to the results, it was determined that the patients who applied to the Family Health Centers did not meet their physical and mental demands enough, that they did not prefer the Family Health Centers when they got sick, but rather went to the Family Health Centers to prescribe medication and get a report.

Keywords: