Abstract:

As with physical, chemical, and biological risks; psychosocial risks are a serious threat to employee health. Emotional labor, which is used extensively by service sector employees, poses a danger to their psychological health if necessary precautions are not taken. Studies show that the intense use of surface acting, which is a type of emotional labor, impairs the psychological health of employees and pushes them to burnout, whereas deep acting and natural emotions, which are other types of emotional labor, contribute positively to their well-being. However, when these two types of emotional labor are used intensively, the health of employees due to stress can be negatively affected as a result of intense emotional efforts and employees may experience diseases such as burnout syndrome.This research focuses on the importance of organizational support during in deep acting and the use of natural emotions. It is advocated that the mental and physical health problems caused from the intensive use of deep acting and natural emotions can be prevented by providing organizational support to employees that creates a better working environment and improves well-being. It is emphasized that surface acting should be used at a minimum level due to the negative effects of employees.

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