Özet:

Total Quality Management is an approach to enhance quality of the construction works. Main parameter of this is to achieve client satisfaction. This can achieve by combining all quality parameters in the company. Main focus of total quality management is to control quality, product inspection, assurance of quality by mean of different authorities of the company. Total Quality Management accounts also with the lowest level of defects from the workers side of the company. There are varied parameters that influence implementation of TQM in the company. Parameter specifically, Higher level Authorities, Human Resource Management, Worker Involvement, Process Improvement and Satisfaction of the customers are mainly affecting the total quality management. Recommendation on every parameter on however, they may improve their performance and implement Total Quality Management in Construction Company are listed.

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