Özet:

The demands for quality standards in higher education are increasing due to competition as a result of massification and internalization process of universities. The expectation for better performance in quality of teaching, academic research and other related educational activities are forcing universities leadership management to rethink their strategies. Approaching the philosophy of Total Quality Management (TQM) can lead leadership management of universities to desirable results regarding continues quality improvement in higher education. In the centre of TQM philosophy in higher education is student satisfaction. Understanding and satisfying student’s needs are the cause of existence for all higher education institutions. Therefore reaching quality standards in higher education is significant regard meeting the expectations of students, especially for newly established private higher education institutions. The main purpose of this study is to examine the role of student satisfaction regarding quality assurance in Albanian private higher education institutions.

Anahtar Kelimeler: