Özet:

The purpose of this research is to determine the level of motivation of those who served in five star hotels in Turkey and to examine the potential impact on the intention to leave it. To achieve this goal, surveys were conducted with employees and face-to-face interviews with human resources managers. The convenience sampling method was used in the survey study. In this sense, the research was carried out in 5-star hotels in Istanbul. 5 of these hotels were selected and the research was carried out specifically for these hotels. Although 400 questionnaires were distributed, a total of 318 fully completed questionnaires were collected. To determine the motivation levels of the participants, The “Multidimensional Job Motivation Scale” developed by Gagne et al. (2010) was used. To measure the turnover intention of the participants, the intention to quit the scale developed by Rosin and Korabik (1991) was used. Semi-structured face-to-face interviews were held with the managers of the human resources department of the selected five-star hotels to determine the point of view of the hotel managers on the subject. A human resources manager from each hotel was targeted for face-to-face interviews, and a total of 5 face-to-face interviews were conducted. The results of the research showed that the total motivation and moti-vation sub-dimensions have a statistically significant and positive effect on hotel employees’ intention to quit.

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