Özet:

Tourism plays an important role in satisfying the currency that countries need and ensuring economic development. In particular, countries with tourism supply are trying to get more share of this sector and increase their market share. The accommodation companies that form a static element in the tourism sector and meet the need for accommodation in the places where tourists go also feel the need to make their activities more conscious and professional under increasing competition conditions. The main element in tourism assessed within the service sector is the human and in the sector a "make-hard" structure dominates. For this purpose, accommodation must ensure that they are satisfied with their by entering effective communication with the guests left in their. In particular, the success of staff in interpersonal communication has a great impact on customer satisfaction. According to the results of the research on this topic, tourists in their travels see that the accommodation business staff is of great importance in getting a positive impression of the dialogue they have established with them.

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