Abstract:

This study aims to explore the relationship between employees’ emotional work and work satisfaction. For this purpose, a survey was conducted on 242 participants selected according to the easy sampling method among employees in the banking sector. The research has been used as a data collection technique. The study measured participants’ emotional work perceptions using the three-dimensional emotional work scale developed by Brotheridge and Lee (2003). The work satisfaction of participants was measured by the scale developed by Brown and Peterson (1994) . The data obtained was analyzed using relevant statistical analyses. The analysis found a negative relationship between false emotions and job satisfaction, while a positive relationship between hidden emotions and job satisfaction. There is no meaningful relationship between deep action and work satisfaction.