Abstract:

While in a competitive environment desire to improve the performance of the employees in order not to be behind this rapidly changing and developing competition every day; on the other hand, employees face the role uncertainty and role conflict resulting from hierarchy. In the private health sector that forms the basis of the study, there is a distinct structure and definition of tasks, unlike many professions. In this context, more than 400 health workers were surveyed at the Mersin province’s private hospitals for the study, the role uncertainty of the private health sector workers and the impact of the role conflict on the performance and the role of mediation of work satisfaction were studied. The analysis found that role uncertainty and role conflict have a negative impact on the performance of the staff of the private health sector and the work satisfaction, and that work satisfaction has a mediating role on the role uncertainty and role conflict and has a positive impact on the performance of the staff.

Abstract:

While rapidly changing and developing competition day by day, businesses in a competitive environment desire to increase the performance of employees to not stay behind the competition, employees may face with role ambiguity and role conflict arising from the hierarchy. The private healthcare sector which is the main subject of this study has a unique structuring and different job description from another sector. In this sense, the survey has been applied on 400 employees in private hospitals; Mersin and the effect of role ambiguity and role conflict on the performance of employees of healthcare sector and the mediating role of job satisfaction have been studied. It has been revealed that role ambiguity and role conflict have a negative effect on the performance and job satisfaction of employees of the private healthcare sector; at the same time, job satisfaction has a mediating role on role ambiguity and role conflict and positive effect on their performance as a result of the analysis.

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