Özet:

This study was conducted in the 2017-2018 educational year with the aim of receiving the opinions of the Maarif Inspectors, Provincial National Education Directors and Branch Directors on the impact of complaints coming to the Prime Minister's Communications Center (Bimer) and the Presidential Communications Center (Cimer). This research is a qualitative study, and a visual multi-state design, which is one of the patterns of state study, has been used. The work group of the research, easy-to-accessful situation sample, has been formed by 2 Maarif Inspectors, the Director of the Provincial Branch and 1 Director of the Provincial National Education and 1 Director of the Branch from each region of 4 regions. The individual conversation technique is used as a data collection technique. The results obtained are presented with an illustrative description, directly to the narrative. The findings obtained in the framework of emerging topics and samples, classified according to the research objectives, followed by the quality research package program NVIVO 10 to explain and interpret data. The study results in the influence of press groups in the school management, the subject of complaints made to BIMER - CIMER, the impact of complaints on the management process and decisions and the motivations of school organization employees, the content of complaints made to BIMER - CIMER, the elements taken into consideration in the complaints made and the suggestions submitted to minimize these complaints. The research has also found that lines such as BIMER and CIMER are a pressure element on schools and that these pressures are negatively reflected on managers and consequently have a negative impact on the motivation and management process of urum staff.