Özet:

Air cargo services are an effective and important solution partner for manufacturers and customers in the international trade system. In addition, the air cargo industry also shows direct, indirect, triggering, and catalytic effects on other industries in the economic development of countries. For air cargo services and services to be able to reveal the expected outputs, develop and maintain their economic value, these channels must be available and in demand by companies. Therefore, there is a relationship between the air cargo industry and the performance of companies in both demand and supply direction. It has been observed that there are a lot of empirical and theoretical studies on the air cargo industry in the literature, but there are few studies that are approaching it specifically on a company-by-company basis. In this context, in this study, which was prepared to reveal the effect and role of air cargo services and services on the company's performance, interviews were conducted with 30 companies operating in Konya province and using air cargo services regularly during November 2021. As a result of the research, it was determined that the use of air cargo services has a positive effect and role on the overall performance, marketing performance, logistics competence value, operations management strategy and perceived satisfaction of the participating companies.

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