Özet:

With the rapid increase of competition, it becomes important for to use the low resources in their hands efficiently. The efficient use of resources is associated with waste. The concept of shadow leads us to the concept of shadow. The concept of wastes generally aims to eliminate the waste involved in the process, to ensure continuous flow in the process, to increase efficiency and profitability, to reduce costs and to provide the product or service in accordance with the value defined by the customer in the place and time desired. Value Flow Maping (DAH) is one of the simple management techniques and a technique that allows the product or service processes to be visually presented. With this technique, the points in the process, the activities that add value and do not add value and the waste are visually displayed on the map. The objective of the study is to see the process in a whole by creating a current state value flow map for the work and processes that the patients are directed from a university hospital's general surgical anatomy department to the ultrasound process, to identify the activities that add value and do not add value in relation to the process, to apply simple techniques to reduce waste and to show the improved service flow in the future situation map and to inform the hospital administration and staff about the achieved achievements and recommendations. The method of this study is an action research method, which is one of the quality research methods, and the methods of observation and conversation have been used as the means of data collection. The management technique has been selected. With this study, the total flow time in the current state value flow of patients directed to the ultrasound process in the general surgical anatomy was 3338,62 minutes, with the recommended simple techniques it was found that the total flow time in the future state value flow map could fall to 2375,63 minutes.

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