Özet:

This paper reports the results of a study aimed at assessing the extent and the manner of quality management practices in Turkey. The information about the firms’ quality management practices was obtained by conducting the survey on the randomly selected small and medium-scale enterprises SMEs . Their responses then were related to the dimensions of the TQM philosophy. In doing so, the purpose was to identify the extent and nature of TQM practices across SME-level firms in Turkey. Some pertinent conclusions from the survey reveal that larger companies are more exposed to, aware of and are consequently more likely to implement and practice their form of quality management. Also, TQM is found to be more actively pursued among service firms than those in manufacturing.

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