Abstract:

Call center contact handlers often experience stressful situations, which could prove harmful for their wellbeing. A cross-sectional survey study was done with 375 call handlers between the ages of 18 and 39. Along with a checked sociodemographic survey responses the Depression Anxiety Stress Scale- 42 (DASS-42) was utilized to assess stress, anxiety, and depression. To determine the relationships among stress, anxiety, and depression and different variables, a univariate examination was conducted. Three different models for stress, anxiety, and depression have been developed using multiple logistic regression and variables with P<0.25 were included. Call handlers were highly likely to experience stress, anxiety, and depression (46.7%, 57.1%, and 62.9%, respectively). Long travel time, lack of leisure options at work, and poor sleep quality might be signs of stress and sadness. Strong indicators of worry among call takers were physical illnesses, a lack of interests, employment that was transitory or part-time, and a lengthy commute to work. Call handlers are dealing with a lot of stress, worry, and sadness. Public health professionals have to take their personal medical worries carefully.

Keywords: